Frequently Asked Questions
Everything you need to know about RayNeo smart glasses and your shopping experience.
Which countries do you ship to within Europe?
We provide standard and express shipping to all EU member states, ensuring fast and reliable delivery directly from our regional warehouses.
What is the return policy for RayNeo products?
We offer a 14-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund.
Do the smart glasses come with a warranty?
Yes, all RayNeo electronics purchased through our official EU store come with a comprehensive 2-year limited warranty covering manufacturing defects.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options like Klarna and iDEAL.
Can I use prescription lenses with RayNeo glasses?
Most of our smart glass models include a prescription lens frame in the box, allowing you to have custom lenses fitted at your local optician.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.