Returns & Exchanges
At RayNeo.EU, we want you to be fully satisfied with your smart eyewear experience. If you are not completely happy with your purchase, you can return your items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing